Personalized Stainless Steel Double-layer Name Necklace

Shipping Policy
Our production times and shipping/delivery times are listed below.

Because our jewelry is handmade, we focus on quality rather than quantity. Below we summarize the process from design to delivery.

With standard shipping, from the time you order to the actual delivery of your order usually takes 18 to 23 Business Days.

Design: 1-5 Business Days
Production: 5-9 Business Days
Shipping: 5-10 Business Days

If you have any questions please email us at info@moodroyal.com

Thank you!

 Free returns: You can easily return your order within 30 days, no questions asked. Items must be returned in the same condition that you received them.

 Easy replacements: If your item doesn’t meet your expectations or you encounter unexpected issues, we also offer free replacements, no need to return the item, it’s on us.

 Guaranteed warranty: We are fully committed to providing good quality jewelry at affordable prices, therefore we offer a 12 month warranty on all of our items.

1. First select the color of the product
2. Select the font you want
3. Write the text you want
4. Select the symbol if available
5. Select the Stone color if available

If you have any questions, feel free to write to info@moodroyal.com

Thank you!

Frequently Asked Questions

How can I create my order? After selecting the product you like from our website and selecting the model, product color, font and personalization, click on the 'Add to Cart' button. You can continue from your cart and complete the payment process.

Can I track my order? Yes, you can track your order by entering your order number or tracking number in the cargo tracking section in the main menu.

How long is the shipping time? Your orders are usually prepared and delivered to the cargo within 1-5 business days for Design: 5-9 business days for Production: 5-9 business days. It may vary depending on the cargo company and delivery area, but most deliveries are delivered within 5-10 business days.

Can I return or exchange? Yes, you can contact us for a return or exchange within 14 days of receiving your order. Please review our return and exchange policy for return or exchange conditions.

Do you ship abroad? Yes, we ship abroad. Delivery times may vary by country.

What payment methods do you accept? You can pay with credit card, debit card and some alternative payment options. Our payment options will be shown during the order.

If you have any further questions, feel free to contact us! (info@moodroyal.com)

Frequently Asked Questions

How can I create my order? After selecting the product you like from our website and selecting the model, product color, font and personalization, click on the 'Add to Cart' button. You can continue from your cart and complete the payment process.

Can I track my order? Yes, you can track your order by entering your order number or tracking number in the cargo tracking section in the main menu.

How long is the shipping time? Your orders are usually prepared and delivered to the cargo within 1-5 business days for Design: 5-9 business days for Production: 5-9 business days. It may vary depending on the cargo company and delivery area, but most deliveries are delivered within 5-10 business days.

Can I return or exchange? Yes, you can contact us for a return or exchange within 14 days of receiving your order. Please review our return and exchange policy for return or exchange conditions.

Do you ship abroad? Yes, we ship abroad. Delivery times may vary by country.

What payment methods do you accept? You can pay with credit card, debit card and some alternative payment options. Our payment options will be shown during the order.

If you have any further questions, feel free to contact us! (info@moodroyal.com)