F.A.Q

Frequently Asked Questions

How can I create my order? After selecting the product you like from our website and selecting the model, product color, font and personalization, click on the 'Add to Cart' button. You can continue from your cart and complete the payment process.

Can I track my order? Yes, you can track your order by entering your order number or tracking number in the cargo tracking section in the main menu.

How long is the shipping time? Your orders are usually prepared and delivered to the cargo within 1-5 business days for Design: 5-9 business days for Production: 5-9 business days. It may vary depending on the cargo company and delivery area, but most deliveries are delivered within 5-10 business days.

Can I return or exchange? Yes, you can contact us for a return or exchange within 14 days of receiving your order. Please review our return and exchange policy for return or exchange conditions.

Do you ship abroad? Yes, we ship abroad. Delivery times may vary by country.

What payment methods do you accept? You can pay with credit card, debit card and some alternative payment options. Our payment options will be shown during the order.

If you have any further questions, feel free to contact us! (info@moodroyal.com)