CUSTOMIZABLE MASKS: Create personalized face masks using natural ingredients based on your skin type and concerns.

✔ EASY TO USE: Automatic operation with a user-friendly interface ensures effortless mask preparation.
✔ NATURAL INGREDIENTS: Compatible with fruits, vegetables, and essential oils for a healthy skincare routine.
✔ COMPACT DESIGN: Its sleek and space-saving design fits easily on any bathroom or vanity.
✔ QUICK CLEANING FUNCTION: Effortless cleaning ensures the device is ready for your next mask-making session.
✔ FOR ALL SKIN TYPES: Suitable for dry, oily, sensitive, and combination skin types.

1. Choose your preferred suction tip
2. Change filter
3. Wash your face with a gentle cleanser
4. Open your pores using a facial steamer, hot cloth or bowl steamer (this opens the pores preparing them for treatment)
5. Begin treatment by holding the tip over the treatment area and turning on the device
6. Adjust intensity according to your preference/skin tolerance
7. During treatment, continually move the device in small motions, avoiding treating one area for more than 2 seconds at any one interval
8. After 5 minutes, the device will shut down automatically
9. Apply a cold steam or cold press to the area to reseal the pores post treatment

Delivery  
DISPATCH TIMES

All international deliveries are Shipped with 1-4 days order preparation time  

- For BAE It 6-10 days

- For United Kingdom 7-12 days

-For United States 7-12 days

- For Australia it takes 7-12 days

- For Ireland it takes 7-12 days

 - For New Zeland it takes 7-9 days

 - For tEurope it takes 6-12 days

.- For Canada and Mexico 8-12 days

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@moodroyal.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at themeshawk@gmail.com.

We have a 30-day return policy, meaning you have 30 days from the date you receive the item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, i.e. it must not have been worn or used, it must have a label on it and it must be in its original packaging. You will also need a receipt or proof of purchase.

You can contact us at info@moodroyal.com to initiate a return. Please note that returns must be sent to: [SUITE 7884 5 BRAYFORD SQUARE LONDON E1 0SG, Suite 7884 5 Brayford Square, London, ENG, E1 0SG, GB]

If your return is accepted, we will email you a return shipping label and instructions on how and where to send your package. Items returned to us without a return request will not be accepted.

If you have any questions about your return, you can contact us at any time at info@moodroyal.com.

Damages and problems Please inspect your order upon receipt and if it is faulty, damaged or you have received the wrong item, contact us immediately so that we can assess and rectify the problem.

Exceptions / non-returnable items Some types of products cannot be returned; for example, perishable items (such as food, flowers or plants), special items (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific product. Unfortunately, we cannot accept returns for sale items or gift cards. Exchanges The fastest way to make sure you get what you want is to return the item you have and make a separate purchase for the new item once the return has been accepted.

European Union 14-day withdrawal period Despite the above, if the product is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As mentioned above, your product must be in the same condition as when you received it, unworn or unworn, with its labels and in its original packaging. You will also need your receipt or proof of purchase.

Returns Once we receive and inspect your return, we will notify you and let you know if the return has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send the refund. If it has been more than 15 working days since we approved your refund, please contact us at info@moodroyal.com.