We have a 90-day return policy, meaning you have 90 days from the date you receive the item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, i.e. it must not have been worn or used, it must have a label on it and it must be in its original packaging. You will also need a receipt or proof of purchase.
You can contact us at info@moodroyal.com to initiate a return. Please note that returns must be sent to: [INSERT RETURN ADDRESS]
If your return is accepted, we will email you a return shipping label and instructions on how and where to send your package. Items returned to us without a return request will not be accepted.
If you have any questions about your return, you can contact us at any time at info@moodroyal.com.
Damages and problems Please inspect your order upon receipt and if it is faulty, damaged or you have received the wrong item, contact us immediately so that we can assess and rectify the problem.
Exceptions / non-returnable items Some types of products cannot be returned; for example, perishable items (such as food, flowers or plants), special items (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific product. Unfortunately, we cannot accept returns for sale items or gift cards. Exchanges The fastest way to make sure you get what you want is to return the item you have and make a separate purchase for the new item once the return has been accepted.
European Union 14-day withdrawal period Despite the above, if the product is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As mentioned above, your product must be in the same condition as when you received it, unworn or unworn, with its labels and in its original packaging. You will also need your receipt or proof of purchase.
Returns Once we receive and inspect your return, we will notify you and let you know if the return has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send the refund. If it has been more than 15 working days since we approved your refund, please contact us at info@moodroyal.com.
SHIPPING
How long will it take for my order to arrive?
- For theITALY It takes 6-10 days 🇮🇹
- For the United Kingdom it takes 7-12 days GB.
- For the United States it takes 7-12 days with UPS us.
- For theAustralia it takes 7-12 days with FedEx Au.
- For theIreland it takes 7-12 days with FedEx IE.
- For the New Zeland it takes 7-9 days with FedExnz.
- For theEurope it takes 6-12 days with Fedex and DHL eu.
- For the United Arab Emirates United, theSaudi Arabia and theAsia it takes 7-12 days with Aramex.
- For the Canada and the Mexico it takes 8-12 days with UPS CA MX.
Please note that most couriers are unable to deliver to a PO Box.
How long does it take to ship my order
Our handling times are 1-3 working days.
The package is then entrusted to the best couriers in the world, including FedEx, DHL and TNT.
Our handling times are 1-3 working days.
The package is then entrusted to the best couriers in the world, including FedEx, DHL and TNT.
How to track my order?
Use the link below to track your order. Just paste the tracking number provided to see the status of your package.
https://moodroyal.com/apps/track123
Where do you ship?
We ship to Italy, USA, United Kingdom, Europe, Asia. Australia, New Zealand, Canada, Mexico with the best couriers (DHL, UPS, Fedex, Aramex). All packages are tracked.
Where are the shipments made from?
Our office is located in London, UK
Do I have to pay VAT and import duties?
Our office is based in London, UK. We work mainly with warehouses in Asia: this allows you to choose from a wide range of models and get a super competitive price. This also means that most of our products are shipped from the overseas warehouses mentioned.
Whilst we always try to cover customs charges upfront, for some countries (including the UK from 1 January 2021 and Europe from 1 July 2021) this is not always possible, especially for products with a value greater than £135/€150.
Since the importer of record is always the end customer (you), the customer is always responsible for paying any import duties and customs fees if required by local authorities.
Taxes will not be covered/reimbursed by us. No exception.
Duties and taxes are calculated and charged by your country's customs authorities and are therefore beyond our control.
For better understanding please contact your local authorities.
For UK customers: from 1 January 2021, online shops must comply with the new VAT requirements. For products (or total order) over £135, VAT will be paid by the importer of record (customer) when the parcel arrives in the UK, together with any import duties. For more information, tap here to read the Gov.uk website.
RETURNS
How do returns and exchanges work?
If one of our products is not perfect for you, return it for an exchange or a refund within 14 days of delivery in the original condition and packaging to the original warehouse. We do not provide shipping labels, but we will be happy to assist you with the process.
Tap here to view the entire return policy.
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