Shipping Policy

At MoodRoyal, every personalised portrait is created especially for you. Once your artwork is ready, your canvas is professionally produced to order and carefully prepared for delivery.

We currently offer free UK delivery on all orders.

Free UK Delivery

Delivery is completely free on all MoodRoyal orders within the United Kingdom.

There are no additional standard shipping charges added at checkout.

Digital Portraits

Digital portraits do not require physical shipping.

Once your final digital artwork is ready, it will be delivered electronically to the email address provided with your order.

If you have not received your digital portrait, please check your spam or junk folder first. If it is still missing, contact us at info@moodroyal.com and we will be happy to help.

Personalised Canvas Production

Every MoodRoyal canvas is made to order using your personalised artwork.

Because your canvas is produced specifically for you, a short production period is required before dispatch.

Once your canvas has been produced and dispatched, you will receive tracking information so you can follow your delivery.

Estimated Delivery Time

For personalised canvas orders within the UK, estimated delivery is:

Your portrait will be delivered approximately 4-6 business days after you place your order..

This estimate includes the time required to professionally produce and dispatch your personalised canvas.

Business days do not include weekends or UK public holidays.

During particularly busy periods, such as Christmas and other peak seasons, production or delivery may occasionally take a little longer.

Tracking Your Order

Once your canvas has been dispatched, tracking information will be sent to the email address associated with your order.

Please allow a short period for the courier's tracking system to update after receiving your dispatch confirmation.

You can also use the Track Order page on our website to check the latest available information about your delivery.

Delivery Address

Please make sure your delivery address is complete and accurate when placing your order.

If you notice an error in your address, contact us as soon as possible at info@moodroyal.com.

We will do our best to update the address if your order has not yet been dispatched. However, once an order has been handed to the courier, we may not be able to change the delivery address.

Delivery Delays

Our delivery times are estimates rather than guaranteed delivery dates.

Occasionally, circumstances outside our reasonable control — including courier delays, severe weather, public holidays or unusually high seasonal demand — may affect delivery times.

If your tracking has not updated for an unusual period or your order appears significantly delayed, please contact us and we will investigate the shipment with our delivery partner.

Your statutory consumer rights are not affected.

Lost Shipments

If tracking indicates that your canvas has been lost in transit, please contact us at info@moodroyal.com.

We will investigate the shipment with the delivery provider.

If the parcel is confirmed as lost, we will arrange an appropriate resolution, which may include a free replacement or refund.

Damaged Orders

We carefully produce and package our personalised canvases, but occasionally damage can occur during transit.

If your canvas arrives damaged, please contact us and provide:

• Your order number;

• Clear photographs of the damaged canvas;

• A photograph showing the complete item; and

• Photographs of the packaging where relevant.

Once the issue has been verified, we will arrange an appropriate solution in accordance with our Returns & Refunds Policy.

Please report damaged or defective products within 30 days of delivery.

Incorrect or Missing Delivery

If your tracking shows your order as delivered but you cannot locate the parcel, please first check around the delivery location and with other members of your household or neighbours where appropriate.

If you still cannot locate it, contact us at info@moodroyal.com and we will help investigate the delivery with the courier.

UK Orders Only

MoodRoyal currently ships physical canvas products within the United Kingdom.

If we expand delivery to additional countries in the future, the relevant shipping options, costs and estimated delivery times will be displayed on our website.

Questions About Your Delivery?

If you have any questions about production, shipping or an existing order, please contact us:

Email: info@moodroyal.com

You can also visit our Contact Us page or use the Track Order page to check the status of your shipment.

MoodRoyal