Embroidered Cashmere Thicken Warm Shawl

Frequently Asked Questions

1. How can I create my order?After choosing the product you like on our website and making your size and colour preference, click on the ‘Add to Cart’ button. You can continue from your basket and complete the payment process.
   
2. How long is the shipping time?Your orders are usually prepared and shipped within 1-5 business days. It may vary depending on the cargo company and delivery region, but most deliveries arrive within 6-14 working days.
   
3. Can I return and exchange? Yes, you can contact us within 14 days after receiving your order for return and exchange. Please see our returns and exchange policy for return or exchange conditions.
   
4. Are the sizes of your products standard?Our products can have different sizes. However, you can find the size chart of each product on the product page. When in doubt, you can get support from our customer service.
   
5. Do you ship abroad?Yes, we ship abroad. delivery time may vary depending on the country.
   
6. Which payment methods do you accept?You can pay by credit card, debit card and some alternative payment options. Our payment options will be shown at the time of order.
   
7. What are the care instructions for the products?Care instructions for each product In general, delicate washing and low temperature ironing are recommended.
   

If you have any further questions, do not hesitate to contact us!